Is the Hotmail app not working on your mobile? No need to worry; this tutorial can help you fix that problem.

Hotmail is one of the most useful apps for any phone user. But sometimes, the Hotmail app may fail to load on your device for a couple of reasons, like using an older version of an app.

How to Fix Hotmail Not Working on Android

No matter the Hotmail problem, you can find an ultimate guide to getting rid of the Hotmail app issue on your mobile phone.

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Is Hotmail not working for you? Try these fixes

Our expert team has tested most of the methods with their mobile to see which step can resolve the issue with Hotmail. We have found a new way each time we have tried to fix the Hotmail not working issue.

This tutorial can help you fix popular problems like, Unfortunately, Hotmail has stopped, server error, Hotmail keeps crashing, Hotmail won’t open, Hotmail won’t respond, or Hotmail isn’t working properly or any other Hotmail app problems. Check out a few solutions for this issue below:

Force Close The Hotmail Application

If you see the Hotmail app is not working and you are stuck on the same screen, force closing the Hotmail app is the perfect solution.

Follow the steps below to force close the Hotmail:

Step 1: Go to the “Settings Menu” by dropping down the notification panel on the screen.

Step 2: Find the “Apps” section in the menu. Now search for “Hotmail.”

Step 3: Select the Hotmail and tap “Force Stop.”

You may be asked to click confirm.

Confirm the operation; you will see Hotmail is force closed now on your mobile phone.

Restart Your Smartphone

Sometimes, The Hotmail app may not load properly due to temporary glitches & it can be easily resolved by just restarting your device.

Follow the steps to reboot your phone:

Step 1: Tap on the “Power Button” until you see the power button on the screen.

Step 2: Click on the “Power Off/Switch Off” option from there & wait until the process is finished.

Step 3: Again, press the power button to “Turn On” your mobile & check whether the Hotmail app works fine.

Clear Cache of Hotmail

The Hotmail may not work because of technical issues & you can easily solve it just by clearing the cache of the Hotmail.

Cached data may be stored on the mobile phone when you use any app frequently on your mobile. Usually, Hotmail uses a cache to boost performance and improve user experience on the Android smartphone.

The App automatically stops working if the Hotmail cache size is bigger than your phone’s preferred storage. This is the biggest reason that the Hotmail app’s cache gets corrupted when your device runs out of storage.

To clear the cache, follow the steps:

Step 1: Go to the “Settings Menu” on your mobile phone.

Step 2: From there, find the “Apps” and then find “Hotmail” from the list.

Step 3: Tap on “Hotmail” > “Storage” option.

Step 4: Now select “Clear Cache” and check if Hotmail works fine.

Update The Hotmail App

The problem may occur because you are using the older version of the Hotmail application.

The application may fail to load because of unknown errors and bugs in the app & this is the main reason the developer launches updated versions frequently.

Updating the Hotmail application is the best way to solve this issue.

Follow the steps to update the app:

Step 1: Go to “Google Play Store.”

Step 2: From the menu, tap on “My Apps and Games.”

Step 3: From the “Installed Tab” list, search the Hotmail app and confirm whether the updated version of the Hotmail app is there or not.

Step 4: If yes, select the “Update” option and wait until the process is completed.

Step 5: Once finished, check whether the Hotmail application is working fine or if it still has the same problem.

Always use the Official App

Upon researching, we have found that the Hotmail app listed on the Play Store is not an official app.

Always use official App by checking this

Try the official app, which Microsoft Corporation launched, and use it. There are always privacy concerns for third-party apps, so always check any app before downloading. We have found this solution after researching 4 hours from a question asked by a user here.

Use a VPN

Sometimes you see your ISP has blocked an app or app is not working in your country. You can try VPN apps to see if they work with VPN correctly or not.

To use a VPN on your mobile, follow the steps:

Step 1: Open “Google Play Store & Look for the VPN app by searching in the Play Store.

Step 2: Once you have installed the VPN app, connect a “VPN” to another country to see whether or not the Hotmail app works with VPN apps.

You can either use a Free or Paid VPN service to test this thing.

Uninstall The Conflicting App

Sometimes the problem may occur if your recently installed app on your mobile phone is conflicting with interferes with the operation of the Hotmail application.

Try to think about which application you have installed recently on your phone. Once you find the name, follow the steps to remove the conflicting app.

Step 1: Open the “Settings Menu” and go ahead to the “Apps” section.

Step 2: From the list, select the applications you have recently installed & Uninstall them.

Step 3: Repeat the process with all the applications and restart your phone.

Once done, check whether Hotmail works fine or not.

You can alternatively find the app from the app drawer; Tap & hold it to see the “App info” option. From there, you can directly uninstall any app.

Reinstall Hotmail App

If all the above solutions fail, the last step is to reinstall the Hotmail app.

Here are the steps to reinstall the Hotmail app:

Step 1: Go to the “Settings Menu” and choose “Apps.”

Step 2: Look for “Hotmail” from the list of applications.

Step 3: Tap on the storage option and click on “Uninstall.”

You can alternatively find the Hotmail application from there; Tap & hold it to see the “App info” option. From there, you can directly uninstall the Hotmail application.

Again download the Hotmail app from the Play Store, log in to your account if there is any & check to see if the Hotmail app starts working fine or not.

Reinstalling solution works for most mobile apps like McDonald’sYouTubeDisney PlusPrime VideoPokemon GoSkypeGoogle DuoTinderTwitterGmailFacebook appFB messengerGoogle Play Music, and many more apps on Android phones.

Reset Hotmail application Preference

This is another best method that will reset the app settings to default. It will make your app like a fresh one, and this process can easily fix most problems with Hotmail errors.

To reset your Hotmail app preference, follow the steps:

Step 1: Open “Settings Menu” & look for the “Apps Section.”

Step 2: Select the “Hotmail” application from the list.

Step 3: Select the “Reset App Preferences” option.

Now try opening the Hotmail app again and see if it works fine or not. Click to learn more about app preference here.

Reset Hotmail app permission

When you first time use the app, it will ask for permission to complete the setup and run smoothly. It may be call logs permission, Camera permission, contact permission, or anything else.

Permissions and Access Settings

You can deny or allow permission at the time of the first time setting up the app. It may be the biggest reason why the Hotmail application is not working properly on your device. You can recheck the Hotmail application permission on your phone by following the steps below.

Step 1: Open “Settings Menu” from the home screen apps.

Step 2: In the settings menu, now search for the “Apps Section.”

Step 3: In the apps section, find the “Hotmail app” & tap it.

Step 3: From the app info list, select permissions & make sure that all the necessary permissions are allowed or not.

If you don’t find any necessary permission not allowed, you can simply enable it from there.

If you don’t find which application permission to set, then simply uninstall the Hotmail app and re-install it.

Now it will ask for fresh permission, and you can select the permission “allow while using the app.” This way, your privacy will be maintained, and the application has all the necessary permission to run the application smoothly.

Try with browser

Sometimes technical glitches with the app won’t let the app perform correctly. You can directly try login to your Hotmail account using Chrome on your Android phone. You can use any browser you have installed on your phone to see if you can log in to your Hotmail account or not.

If you can successfully sign into your Hotmail account on the browser, there is a problem with the app, and you can try resetting the app preference, as shown below.

Reset the Password

It happens so many times; you should reset the password of the Hotmail application and log in with a new credential to make it work.

To reset the password of the Hotmail app, just log in from the app and click on the “Forget Password” option.

Now Hotmail app will send you a password reset email to your registered email. Simply change your password and log in with the new credentials to make it work.

Reset Your Device

This is the last option we have if the Hotmail app is still not working properly even after applying all of the above steps.

Before you reset your android smartphone, make sure to backup all data from your device. As by doing so, it will wipe out all data from your android smartphone.

Reset Your Phone

You can follow the steps listed below to factory reset your mobile.

Step 1: Open “Settings” on your phone.

Step 2: Scroll down until you see the “System” option & choose the “Reset Options.

Step 3: From the menu, choose “Erase All Data/Factory Reset.

Step 4: If your device has any lock screen password, it will ask there. Confirm it, and your Android smartphone will be reset.

Once done, it will reboot, and you will see a fresh menu on your device.


So, those are the overall best solutions to fix the Hotmail app not working on your Android smartphone.

Thanks for reading this post on The Android Portal Blog. Please share this post to help other Hotmail users.

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Harsh Prajapati
Harsh Prajapati is more than just an Android aficionado; he's an industry authority with a degree in engineering and multiple years in mobile technology. Writing for, Harsh is a sherpa guiding you through the mountainous terrain of Android gadgets. He's contributed to tech journals, spoken at key industry events, and even boasts a hefty social media following.Unparalleled in his dedication to factual accuracy, Harsh is committed to delivering you nothing but the trustworthy scoop. And don't worry about tripping over complex jargon; his writing is crystal-clear and error-free.Looking for an Android guru who knows their stuff and isn't afraid to spill the beans? Harsh Prajapati's articles will turn you into an expert, one read at a time.