Alexa, the virtual personal assistant that comes with Amazon Echo devices, is one of the most popular voice assistants in the world.

The device is simple — it’s just a small speaker to play music or stream podcasts or audiobooks via Alexa. But it’s also capable of much more than that.

If Alexa isn’t working properly, you’ll get an error message like “Alexa not found.” And if that happens to you, there are several things you can do to fix the problem and get your voice activated again.

What to Do if Alexa Won’t Turn on?

What to Do if Alexa Won't Turn on

Why Won’t Alexa Turn On?

We all know how frustrating it is when our devices don’t work how they’re supposed to. So, if you’re having trouble with your Alexa device and it won’t turn on, here are some possible causes and solutions.

1. The power cord needs to be properly plugged in. Ensure the cord is plugged securely into the power supply and the device.

2. The power cord is damaged or faulty. If the cord looks damaged, it may need to be replaced.

3. The power supply is faulty. This could be due to several factors, including a malfunctioning circuit board or power supply.

4. The motherboard is faulty. If the power supply isn’t the problem, the motherboard is malfunctioning.

These are just some of the possible causes of the issue. If you’re still having trouble, contact customer support for further assistance.

How To Fix Alexa Won’t Turn On?

Unplug the Echo

If your Echo isn’t working properly, one of the first things you can try is unplugging it and then plugging it back in. This simple troubleshooting step can sometimes resolve issues.

1. “Unplug” the power adapter from the power source.

2. “Wait” for 2-3 minutes.

3. If the device is hot, let it “cool down.”

4. Plug the adapter “back into the power outlet.”

If your Echo isn’t working after following these steps, follow the next methods.

Change the Power Outlet

You can easily change the power source if your device isn’t responding to the simple unplug method. This can be done by checking the power outlet to see if there is an issue.

First, make sure to go to a nearby power source and check if it’s working. You can do this by plugging in a table lamp to see if there’s power. If so, insert the Alexa power adapter to see if there’s a new power source. Finally, turn on the device.

If this doesn’t work, you may need to change the power outlet. This can be done by finding a new power outlet and plugging your device into it. Once plugged in, turn on the device and see if it’s working.

Replace the Power Adapter

You should check the power adapter if your device isn’t charging or powering. Over time, the power adapter or the wire can become damaged, causing a loss of power supply for the device.

If there is any visible wear and tear, replace the power adapter. Always purchase an Amazon-certified power adapter to ensure compatibility and safety.

Contact Amazon For Replacement

If you’re experiencing an issue with your Amazon device, it’s important to get in touch with support as soon as possible.

If the problem is not resolved after following the steps outlined in this article, you may need to request a replacement through Amazon. Additionally, ensure that your device is within the warranty period to process a repair or replacement.

Alexa App Setting

If you are having trouble with your Alexa App, follow the steps outlined in this article. By following these simple steps, Amazon can help you get up and running again as quickly as possible.

1. Open the “Alexa App” on your mobile device and sign in.

2. Under “help” on the main screen, select “call customer service” and select your device.

3. Select the “category” of the problem you are experiencing.

4. Finally, mention what specific issues you are having about this category (i.e., “My voice keeps cutting out when ordering through Alexa”), etc.

Get Your Circuit

If you see that the Echo has failed to load during the troubleshooting, then it is time to go for advanced troubleshooting. Echo Device built as Circuit board that already provided power supply to whole machine work.

If the circuit parts or components fail, they will not pass the power. Thus, it would be best if you replaced it. You can take your device to a technician to confirm the issue and replace the circuit board.

Frequently Asked Questions

How do I turn off the light on my Echo Dot?

If you’re having trouble turning off your Echo Dot’s light, there may be a setting on your device that you need to change. To turn off the light on your Echo Dot, open the Alexa app and tap the three lines in the top left corner.

From there, select “Settings.” Under “General,” ensure “Display brightness” is set to Off. If that doesn’t work, try unplugging your Echo Dot and plugging it back in again.

How to Turn off messages and notifications on the Alexa Echo device?

When you want to disable the notifications for a particular Echo device, you can say, “Alexa turn on Do not disturb mode.” After that, open the Alexa app on your mobile phone and go to the settings. From there, select the device settings option.

Tap the do not disturb button next to each notification category (such as calls and calendar events) that you don’t want to receive messages or notifications.

What do the buttons on my Echo Dot do?

Each button has a specific function, and depending on your Echo Dot’s generation, it may or may not have other features.

The Action button is used as a wake word, the Microphone button turns the microphone on and off, and the Volume Up and Volume Down buttons control the sound. The first-generation Echo Dot only had an Action button and a Microphone button.

What means of Alexa Powered Devices

It will show the time, weather, news headlines, etc. All you need to do is say, “Alexa, Show me the weather”! The system will respond with weather forecasts for different parts of the country and worldwide.

You can also ask it to play music from any Alexa-enabled device or stream content from Netflix, Hulu Plus, and many more without lifting a finger. Being able to control all your appliances through voice commands has made life far easier for most people today- at home or the office.

And there’s no stopping Amazon from bringing even more exciting features in future updates that will simplify our lives!


If Alexa doesn’t turn on, you can restart it and get it working. If that, too, does not work, you need to do a factory reset. Thereafter, check whether the batteries are full or not.

After reading this blog, you may have a clearer understanding of how to troubleshoot Alexa and solve any issues related to the device.

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Lucky Sharma
Lucky is Senior Editor at TheAndroidPortal & an expert in mobile technology with over 10 years of experience in the industry. He holds a Bachelor's degree in Computer Science from MIT and a Master's degree in Mobile Application Development from Stanford University.