Error Code 963 in Play Store? Here is Quick Fix

In this article, we will show you how to fix Error Code 963 on Google Play store for any Android smartphone. This Error 963 comes when you download or update any App or Game from Google Play Store on your Android smartphone. We have already listed Google play store errors on this page. Now try below-mentioned methods to fix play store error code 963 on your Android device.  

Google Play Store Error 963How to Fix Error Code 963 on Google Play

There are mainly 4 ways to fix your 963 error code on Google Play store.

  • Uninstall Google Play Store Update
  • Fix by Clearing Data and Cache
  • Re-mount MicroSD card
  • Try to Moving Apps to internal Storage

Method 1: Uninstall Google Play Store Update

“Google Play Store Error 963” is the common Play Store error that comes when you download an update of any apps or games from Store. This is the most used trick to fix error “963” on Google play store. On the Android Lollipop or 6.0 Marshmallow operating system, you solve this types of error easily by using this method.

Step 1: First, Open “Settings” of your Android device
Step 2: From “Settings”, scroll down and open “Apps.”
Step 3: On the Apps, Choose “Google Play Store.”
Step 4: Now tap on “Uninstall updates” and press Ok to complete this action

Now try to download or update any app or game from Google Play Store. Sometimes updated version of Google Play store does not allow a user to download apps. When you uninstall updates, it will allow a user to download apps.

Method 2: Fix by Clearing Data and Cache

In this process, you need to clear all data and cache files from Google Play Store via Application manager. It is mostly recommended to users who frequently gets 963 play store error for a quick fix. Now Follow these steps to fix Google Play Store Error “963” on your Android device.

Steps to Clear data & cache files on android

Step 1: First Go to “Settings” of your Android device, Scroll down and select Apps
Step 2: On the “Apps,” swipe to “All” section then scroll down and select “Google Play Store.
Step 3: On the Google Play info, tap “Clear Data” and “Clear Cache” buttons
Step 4: Again from “All” section select “Google Service Framework” app
Step 5: Again perform “Clear cache” and “Clear Data.
Step 6: Again from “All” section select “Download Manager” app
Step 7: Now Clear data and Cache of Download Manager

After completing this process, again try to download or update any app or games from Google Play Store. Sometimes cache and miscellaneous files stored on Android creates a problem and does not allow a user to download apps from Play store.

Method 3: Re-mount MicroSD card

To fix this Error on your Android device, remount your SD Card on your Android smartphone. This because may user have set app install location as SDCard. Then follow this instruction to remount SDCard on your phone.

Steps to Remount SD card on Android device

Step 1: Go to Settings of your phone
Step 2: Scroll down and select “Storage.”
Step 3: Now Choose “Unmount SDcard.”
Step 4: Go to Google Play Store, and try to download or update any app or game from Google Play Store
Step 5: Again, open “Settings” on your phone
Step 6: Scroll down and select Storage, then “Mount SD card.”

Method 4: Try to Moving Apps to internal Storage

Step 1: First, open “Settings” on your phone
Step 2: Scroll down and Select “Apps” then swipe to “All.”
Step 3: Now find the app that is showing error 963 when you update from Google play Store
Step 4: Select “Move to Internal Storage”  to move it to your phone’s internal Storage
Step 5: Now Open “Google Play Storage” and try to download update of the app that was causing error

After updating the app or games from Google Play Store, you move it to external Storage. If all above methods fail or not working on your Android device, then you need to perform factory data reset on your Android smartphone to fix this error. This is the simple way to fix all Android smartphone errors.

If you still getting this types of error or problem then check for system Firmware update from  Settings” >  Scroll down and“About” > “System Update.” If there is any update available, try to update it.

Have you come across any such errors from Google play store? Share your views in the comment section below.

Last Updated On: May 17, 2017

About Bhavesh Sondagar

Bhavesh Sondagar is editor in chief and webmaster of Theandroidportal Blog. You may feel free to contact us for reviewing your product using this contact form.
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