The Samsung Galaxy M10 is a powerful device that falls on the upper-mid price range in the smartphone industry. The M10 was released in February of 2019. The Samsung Galaxy M10 has a 6.22” TFT display panel with a resolution 720 x 1520 pixels.
The Exynos 7870 octa-core chipset coupled with 3GB of RAM power the device. Even after being a mid-range device, the Galaxy M10 is still a high-performing smartphone. As the cherry on top, the main camera setup at the back consists of two snappers. On the front, there is a single 5MP selfie camera.
While the Galaxy m10 is a pretty powerful and well-built smartphone, some problems do occur in it. We don’t like to leave our audience completely helpless. The issue we are about to discuss today isn’t very common. Regardless, it can happen and you should know how to diagnose and try to fix it.
The Samsung Galaxy Won’t Turn on issue occurs when you can’t turn on the device at all. The smartphone doesn’t respond to the power button at all or doesn’t get past the startup animation before shutting down again.
If you are facing this issue, this article will guide you through the first steps of diagnosing your device and possibly even fixing it.
Why does it happen?
The Galaxy M10 won’t turn on issue can be caused by a number of factors. All of these factors can be classified into two main categories: hardware and software. If this is caused by a hardware malfunction, the only option for you is to get it repaired.
If the issue is caused by a software malfunction, you can most probably revive your device yourself. It is important for you to find out if the issue is caused by glitch software or faulty hardware.
There is no simple and easy way to do that. So, the best way would be to diagnose possible software glitches and try to repair them. If your Galaxy M10 doesn’t work after that, you should get your device to a smartphone repairer. Follow the guide below to diagnose your Galaxy M10 smartphone.
Boot in Safe Mode
If your device is trying to start but turns off right after the startup animation, this could mean that a software glitch is causing the smartphone to crash. In this case, there is a high chance that the problem will not persist in safe mode. The first thing you should do to diagnose your Galaxy M10 is to try to boot it in safe mode. To do so, follow the steps below:
- The device must be off
- Press and hold the power button to fire things up. Don’t release the power button until you see the “SAMSUNG” flash screen appear.
- Once the “SAMSUNG” logo appears, release the power button and press and hold the volume down button.
- Keep holding the volume down button until the device finishes booting and the main home screen appears.
- You should be able to see “Safe Mode” on the bottom left corner of the display screen.
- Release the volume down key.
If the device has successfully booted in safe mode, this should mean that it is a software issue. In this case, the problem has most probably been caused by a faulty third-party application. Try to remember an application that you had most recently downloaded before the Galaxy M10 won’t turn on issue surfaced on your device.
If you can pinpoint on an application, uninstall it and restart your device normally. If the smartphone still doesn’t start, open the device in safe mode again and remove another most recent third-party application.
Wipe Your Device’s Cache
Latest smartphones store important data of applications so that they can load quickly when the user starts them. The corrupted cache could cause the Galaxy M10 to crash when it tries to initialize the cache of some third-party apps.
In this case, the Samsung Galaxy M10 won’t turn on the issue can be fixed by wiping the cache partition of your device. Follow the steps below to do so:
- Make sure that the device is turned off
- Press and hold the Home button and volume up button. Press and hold the power key. Keep holding all three buttons when the device fires up.
- When the device logo appears, release only the power button but keep holding down the other two buttons.
- When the Android logo appears, release all buttons. You should see a screen which says “Installing System Update”. Wait for a minute or two and the next screen will appear. The new screen should have Android recovery menu options listed.
- The volume up and down buttons are used to navigate in this terminal. Using the volume down button, bring the selector down to “Wipe Cache Partition” option in the menu.
- Press the power button to select the option.
- A prompt asking you to confirm your selection should appear. Press the volume down button to highlight yes and then press the power button to select.
- A progress bar will appear when the process starts. The system will prompt you to “Reboot System Now”. Press the power button to restart the smartphone.
- Let the device restart normally and see if the problem still persists.
Factory Reset Galaxy M10
The final option that you can try if nothing works is to perform a factory reset on your device. Keep in mind that this process will wipe your entire data from the smartphone. Follow steps 1 to 4 and continue as listed below to perform a factory reset on the Samsung Galaxy M10:
- Use the volume down button to bring the selector to “Wipe Data / Factory Reset” option. Press the power button to select.
- On the prompt that appears, press the volume down button to highlight “Yes – delete all user data.” Press the power button to confirm the selection.
- The master reset progress should start. Once it is completed, the device will prompt you to “Reboot System Now”. Press the power button to restart your device.
- If the problem still persists, it’s time to take it to a mobile phone repairer.
Have you ever face any such problems with your device? How did you overcome it? Share your thoughts in the comments below.